ROKOAGENCIJA Freight brokerage · Europe

Home · About

Built on Croatian roads. Trusted across Europe.

Roko Agencija is an independent freight brokerage from Zagreb. We sit between shippers who need reliable capacity and carriers who need reliable loads — and we take responsibility for what happens in between.

Our story

Why we exist

European road freight runs on relationships — and too often on chaos: endless phone calls, opaque pricing, carriers you've never vetted and dispatchers who disappear at 5 p.m.

We started Roko Agencija to be the opposite of that. A small, sharp team in Zagreb with deep knowledge of the Central-European and Balkan corridors, a contracted network of vetted carriers, and a simple promise: one contact, one price, one responsible party — from the moment you send a lane to the moment the POD arrives.

Today we arrange thousands of shipments a year for food producers, automotive suppliers, retailers and industrial companies across more than 30 European markets. We stay deliberately independent: we don't own trucks, so our only loyalty is to finding you the right capacity at the right price.

  • Independent by designNo owned fleet means no pressure to force your load onto the wrong truck.
  • Regional depth, continental reachHome-turf mastery of the Adriatic–Danube corridors, partner capacity for the rest of Europe.
Values

Four rules we don't bend

Say it straight

If the price changes, you hear it from us first — with the reason. No surprise invoices, ever.

Own the problem

When something goes wrong on the road, we fix it. You make one call; we make the other ten.

Verify, then trust

Every carrier is checked before their first load and re-checked continuously. Trust is earned per shipment.

Freight never sleeps

Lines stop at 22:00 on Fridays too. Our dispatch doesn't. 24/7 isn't a slogan; it's a rota.

Standards

How a carrier joins our network

Documents

Company registration, community licence, ADR certificates where relevant — verified at source.

Insurance

CMR liability cover confirmed directly with the insurer, not taken on faith from a PDF.

First loads

New carriers start on monitored trial lanes with tight feedback loops.

Scorecard

On-time %, document quality and claim history reviewed continuously — underperformance means removal.

Downloads

Don't take our word for it — download it

Everything a procurement or onboarding team needs to put us on file: company details, licences, insurance cover — and, above all, our references. No forms to fill, no sales call to survive. Download, check, and call our referees yourself.

Most requested

Client references & track record

The document procurement teams ask for first — and the one we're proudest of. Twelve reference shippers, the lanes we run for them, the volumes we move and the performance we deliver, with referees you can ring directly.

v3.1 · 12 reference accounts · updated quarterly Download references
  • Reference shippers — sector, lanes, annual volumes and on-time %, last 24 months
  • Contactable referees — logistics managers with a direct line, introduced the same working day
  • Carrier-side references — the fleet owners who move our loads, for tender files
  • 24-month performance summary — on-time rate, claims ratio, quote turnaround, POD speed
  • Audit-friendly — every figure traceable in our TMS, verifiable under NDA

Company profile & registration

Who we are on paper: legal name, registered office, court registry entry, OIB/VAT, team and bank details — everything your master-data form asks for.

  • Registry entry & company identifiers
  • Team, languages & dispatch set-up
  • Services & coverage at a glance
v2.4 · updated quarterly Download

Licences & certifications

Paperwork that proves we're allowed to do this: community licences, brokerage registration, AEO-readiness and the standards we run to.

  • EU community licence & broker registration
  • AEO-ready & ISO 9001-aligned processes
  • GDPR, CMR & ADR compliance notes
v2.0 · re-issued at every renewal Download

Insurance & cover

What happens if something goes wrong — in plain numbers. Our own liability cover, the cargo policies we arrange, and how carrier CMR cover is verified.

  • Professional indemnity (E&O) summary
  • All-risk cargo cover up to €300,000
  • Carrier CMR verification & claims process
v2.2 · re-issued at every renewal Download

Need an original certificate, a countersigned copy or a document that isn't listed? Write to [email protected] — same-working-day answer, no charge.

Join us

Shipper or carrier — there's a seat for you.

Shippers get a dependable lane partner. Carriers get steady, properly paid loads without the auction games.

I have freight I have trucks