================================================================================ ROKO AGENCIJA d.o.o. — CLIENT REFERENCES & TRACK RECORD -------------------------------------------------------------------------------- Document ref: RA-REF-003 · Version 3.1 · Re-issued quarterly Roko Agencija d.o.o. · Ulica grada Vukovara 271 · 10000 Zagreb · Croatia info@rokoagencija.com · +385 1 555 0100 (24/7 dispatch) · www.rokoagencija.com ================================================================================ 1. ABOUT THIS DOCUMENT -------------------------------------------------------------------------------- This is the document procurement and carrier-onboarding teams request from us most often. It lists the shippers and carriers we work for, the lanes we run, the volumes we move and the performance we deliver — with referees you can contact directly. A signed PDF with named referees, their direct phone numbers and email addresses is available on request: references@rokoagencija.com (answered the same working day). 2. REFERENCE SHIPPERS — ROAD FREIGHT ARRANGED, LAST 24 MONTHS -------------------------------------------------------------------------------- # Sector Base Typical lanes Loads/yr On-time 1 Food & beverage producer Zagreb, HR ZAG - DE/AT/IT 1,850 99.1% 2 Automotive tier-1 supplier Stuttgart, DE DE - HR/RS/BA 1,420 98.8% 3 Retail chain Warsaw, PL PL - HR/SI/HU 980 99.3% 4 Furniture manufacturer Milan, IT IT - HR/BA/SI 640 98.5% 5 Fresh produce exporter Osijek, HR HR - PL/LT (reefer) 520 98.7% 6 Building materials Munich, DE DE - HR/BA 410 98.2% 7 Paper & packaging Graz, AT AT - HR/HU 350 99.0% 8 Pharma distributor (GDP) Vienna, AT AT - HR/BA/ME 310 99.6% 9 Chemicals trader (ADR) Antwerp, BE BE - HR/BA 280 98.9% 10 Electronics importer Rotterdam, NL NL - HR/BA 240 99.2% 11 Beverage importer Prague, CZ CZ - HR/BA 190 99.4% 12 Machinery exporter Lyon, FR FR - HR/RS/BA 160 98.4% Load counts are rolling 12-month volumes per account. Client names are shared on request; several accounts trade under NDA, so referees are introduced personally rather than listed openly. 3. CONTACTABLE REFEREES -------------------------------------------------------------------------------- We put you on a first-name basis with the people who use us today: · Head of transport — automotive tier-1, Germany (weekly DE-Balkans FTL) · Logistics manager — food producer, Croatia (reefer + groupage) · Export manager — furniture manufacturer, Italy (IT-HR/BA FTL) · Supply chain lead — retail chain, Poland (PL-Adriatic LTL) · Cold-chain coordinator — fresh produce, Croatia (reefer, HR-PL/LT) Introductions are arranged the same working day via references@rokoagencija.com. 4. CARRIER-SIDE REFERENCES (FOR TENDER FILES) -------------------------------------------------------------------------------- · 450+ contracted carriers; 38% active in any given week · Carrier retention: 94% year-on-year · Standard payment terms: 30 days after POD; 1,900+ invoices settled early via same-day payout to date (opt-in, 1.5% charge on the invoice) · Referees: owner of a 25-truck Croatian fleet; dispatcher of a 40-truck Polish fleet — direct contacts provided on request 5. PERFORMANCE SUMMARY (ROLLING 24 MONTHS) -------------------------------------------------------------------------------- · Shipments arranged: 12,500+ per year · On-time delivery: 98.6% · Claims ratio: 0.4% of loads — all resolved, average 9 working days · Quote turnaround: 92% within 4 working hours; express under 60 minutes · POD turnaround: in your inbox within 24 hours of delivery 6. VERIFICATION -------------------------------------------------------------------------------- Every figure above comes from our transport-management records and can be audited under NDA. We are equally happy to walk through this document in a call — or to have it countersigned by the referees themselves. -------------------------------------------------------------------------------- Roko Agencija d.o.o. — independent freight brokerage, Zagreb, Croatia Companion documents: Company profile (RA-PROF-002), Licences & certifications (RA-LIC-002), Insurance & cover (RA-INS-002) — all at www.rokoagencija.com/about.html#downloads ================================================================================